National Insurance Firm Achieves Digital Accessibility

Problem Solved

As a large company with multiple web domains, SelectQuote needed outside expertise to assess and remediate accessibility barriers across their websites. With a vast number of web pages spanning various domains, they required a comprehensive approach to identify and address accessibility issues effectively.

Furthermore, SelectQuote lacked the necessary guidance to fix and remove the identified accessibility barriers. They recognized the need for a partner who could pinpoint the problems and provide actionable solutions and hands-on support to ensure compliance with accessibility standards.

• Solution

  Accessiblü, a leading provider of digital accessibility testing, education, and remediation services, worked closely with SelectQuote to develop a customized accessibility plan tailored to their specific needs. The solution included the following key components:

  • A comprehensive needs analysis to understand SelectQuote’s unique challenges and requirements.
  • A strategic approach to reduce the number of pages to audit and test by focusing on select template pages and user journeys.
  • An initial audit and testing to establish the current state of accessibility across SelectQuote’s websites.
  • Provision of a custom public accessibility statement to communicate SelectQuote’s commitment to digital inclusion.
  • Delivery of an initial report detailing identified issues and suggestions for remediation.
  • Consulting time to assist SelectQuote’s web development team with remediating complex issues and testing solutions.
  • A post-remediation audit and testing to validate the effectiveness of the implemented solutions.
  • A final report summarizing the progress made and any remaining areas for improvement.

• Results

  Accessiblü’s customized approach and expertise enabled SelectQuote to achieve significant improvements in digital accessibility across their web domains. The results of the collaboration included:

  • Two comprehensive WCAG 2.1 accessibility audits and user testing were conducted across four separate web domains.
  • Testing URLs across four different environments: macOS, Windows, iOS, and Android, ensuring cross-platform compatibility.
  • Delivery of two detailed accessibility conformance reports, providing a clear roadmap for remediation.
  • Identification of over 900 WCAG failures across all domains, enabling targeted remediation efforts.
  • Assessment of all URLs using four different forms of assistive technology: NVDA, VoiceOver, JAWS, and Talkback, ensuring compatibility with various assistive technologies.
  • Improved compliance with both WCAG level A and AA success criteria, enhancing overall accessibility.
  • Consultation and hands-on support to address issues with third-party widgets, ensuring a seamless user experience.

• Ongoing Accessibility Improvements

  To ensure ongoing accessibility compliance and continuous improvement, Accessiblü implemented a comprehensive monitoring and measurement strategy for SelectQuote. This included:

  • Monthly monitoring of select pages across all four domains, allowing for progress tracking and identification of new issues.
  • Calculate accessibility density scores for each URL, providing a quantitative measure of monthly progress.
  • Regular check-in meetings with the SelectQuote team were held to discuss findings, address concerns, and provide guidance.
  • Conducting thorough screen reader analysis of all pages to ensure a seamless user experience for individuals relying on assistive technologies.

  By partnering with Accessiblü, SelectQuote Insurance Company gained valuable insights and expertise to maintain compliance and prioritize inclusivity for all users.