Refund Policy

Last updated: August 25, 2026

This policy explains our approach to refunds for digital products purchased from Accessiblü Solutions, LLC. It forms part of our Terms of Sale, and section 6 of those Terms governs if the two ever differ.

All sales are final

Our products are digital files delivered electronically. Because a delivered file cannot be returned, we do not offer refunds or exchanges once a file has been delivered.

We would rather you buy the right thing than ask for your money back. Every product page describes what is included, and we are happy to answer questions before you purchase — email jeff@accessiblu.com and we will tell you honestly whether a publication covers what you need.

Charged in error, or sent the wrong product

If you believe you were charged in error — a duplicate charge, for example — or you received the wrong product, contact jeff@accessiblu.com with your order number and what went wrong. We will work with you directly to put it right. We aim to respond within two business days.

Trouble downloading or opening your files

If a download link has expired, a file will not open, or you have lost your files, do not request a refund — just email us. We will restore your access or resend the files at no charge, at any time. Access to files you have purchased is not something we take away.

This includes trouble caused by a disability or an assistive technology barrier. Tell us what is not working and we will supply a usable alternative. Getting you access to the material is always our first response.

Chargebacks

If something has gone wrong, please contact us before disputing a charge with your bank. We can almost always resolve it faster and more completely than a chargeback can, and it saves us both the fees and the paperwork.

Contact

Accessiblü Solutions, LLC
jeff@accessiblu.com