When a demand letter arrives, the clock is legal, not technical.

Working alongside your attorney

A demand letter is a set of technical claims, and someone has to establish whether they are true. That is our work. We test the site the way an opposing expert would, against the specific criteria cited, and document what conforms, what does not, and what had already been fixed before the letter arrived. Your attorney then negotiates from a record rather than an assumption.

High-volume filers are counting on that check never happening. The model depends on a quick settlement, and in the complaints we are asked to examine it is common to find barriers that are overstated, cited against the wrong success criterion, or already remediated. An organization that can show precisely what its site does and does not conform to is in a very different position from one that cannot.

Where a barrier is real, we will tell you plainly and help your team fix it properly — that is the fastest way out of the problem in any case, and it is the outcome we would want either way. Where it is not, you have the evidence to say so.

Most settlements and consent decrees commit you to a standard going forward, not just on the day you sign. We can add scheduled monitoring to any engagement so regressions surface within days and you keep a dated record of how each page has held up — which is what turns a commitment you made into a commitment you can evidence.

Engaging us early costs less and is worth more. Before commitments are made, we can establish the facts, correct anything genuinely wrong, and date the evidence. Brought in after a remediation schedule has been agreed, the same work is spent meeting a timetable someone else set.

We work as accessibility experts alongside your counsel, not in place of them. Accessiblü is not a law firm — we do not provide legal advice, and engaging us does not create an attorney-client relationship. Decisions about how to respond to a demand letter or complaint remain yours and your attorney’s to make. We cannot guarantee any legal outcome, and we are wary of anyone who says they can. What we can do is make sure the technical facts of your situation are accurate, well documented, and improving — which is usually what determines how the rest of it goes.

Start with a Demand Letter Assessment — $995 flat

Before committing to anything larger, get a fixed-fee read on the letter and the real condition of your site. Delivered in two to three business days, no deposit, and it credits toward any larger engagement you move into within 30 days.

• Accessibility check with Check Ü — your home page and key templates, with an overall risk rating and severity breakdown.
• Manual review of your home page — a specialist works through it by keyboard and with a screen reader, because tooling on its own only ever sees part of the picture.
• Manual review of the claims in the letter — every barrier named, checked by hand against WCAG 2.1/2.2 AA, so you know which ones actually hold up.
• Plaintiff and counsel snapshot — who is suing you, and how similar matters have resolved.
• Attorney briefing memo — a plain-language brief you can hand straight to your counsel.
• 60-minute findings call to walk your team and your counsel through what we found.

Larger matters — multiple properties, active litigation — are scoped and quoted after a short case review, with a proposal within one business day. We will not put a number on a case we have not looked at.

If a letter just arrived

Bring us in before anyone commits to what will be fixed and by when. The most expensive mistake we see is an organization agreeing to a remediation timeline before a specialist has established what is actually wrong.

Contact us about a demand letter