UZURV Strengthens Accessibility Across Its Ride-Hailing App

Problem Solved

UZURV needed an outside accessibility partner who could test the Ride app the way riders who use assistive technology actually use it, not just run it through an automated scanner. Account creation, ride scheduling, payment and support were all built into a single mobile experience, and a barrier in any one of those flows could keep a rider from booking a trip on their own.

UZURV also needed a way to prove the progress it was making. Without a structured testing cycle, the development team had no way to confirm that fixes actually worked for VoiceOver users, or to produce the kind of documentation government agencies and enterprise partners increasingly ask for before signing a contract.

• Solution

  • Conducted an initial manual accessibility audit of the UZURV Ride iOS app using VoiceOver, covering every major flow: account creation, ride scheduling, payment, organization and profile settings, and support. This is mobile app accessibility testing as we run it.
  • Logged roughly 70 distinct WCAG 2.2 issues and worked directly with the UZURV development team to prioritize fixes.
  • Ran a mid-cycle verification audit to confirm which fixes had landed and flag anything that still needed attention.
  • Provided direct-to-expert consulting between testing cycles so developers could ask questions and validate solutions as they built them, instead of waiting on a formal report.
  • Benchmarked the Ride app against other apps in the ride-hailing space, giving UZURV outside context for how its accessibility compares rather than evaluating in a vacuum.
  • Delivered a final round of testing and produced a formal WCAG 2.2 Accessibility Conformance Report (VPAT 2.5).

• Results

  • Resolved roughly 73% of the barriers identified in the initial audit within eight months.
  • Achieved WCAG 2.2 Level A support on 79% of applicable criteria and Level AA support on 80%, with no criteria rated “Does Not Support”.
  • Delivered a formal VPAT 2.5 Accessibility Conformance Report that UZURV can use for procurement, legal documentation and internal quality assurance.
  • Made measurable improvements to sign-up and login, ride scheduling, form validation, heading structure, and payment and account settings — the areas riders touch most.
  • Gave the UZURV team a documented, prioritized list of remaining refinements already scheduled for completion.
  • Gave UZURV outside confirmation of where its documented accessibility stands relative to other ride-hailing options, reinforcing that documentation as a real point of difference.

• Looking Ahead

  • Complete the remaining refinements the UZURV team has already identified and scheduled.
  • Build VoiceOver and Android TalkBack checks into the QA process for new features going forward.
  • Schedule a recurring accessibility review to keep pace with new WCAG versions and app updates.

  By partnering with Accessiblü, UZURV turned accessibility testing into a repeatable process instead of a one-time report, giving its development team a documented, defensible record of progress and a clear path for what comes next.

  Related reading: which kind of accessibility audit report suits your business.