Description
The companion volume to The ADA Title II Digital Compliance Handbook, written for the other side of the contract.
Public agencies are now required to prove the accessibility of the technology they buy. That obligation does not stop at their procurement office — it arrives as a question in your bid, your contract, and your renewal. This handbook is for the sales, product, engineering and legal teams who have to answer those questions in writing, under deadline, without over-promising something engineering cannot deliver.
Ten stages, covering the whole commercial relationship
- Understanding what your Title II customers actually need from you — what the rule obliges them to ask, and why
- Building your vendor accessibility plan — deciding your position before a bid forces one
- Pre-sale and RFP response — answering the accessibility section credibly
- Contract negotiation — what you can commit to, and what you should not
- Building accessible product — turning commitments into engineering work
- Documentation: VPATs, ACRs and conformance claims — saying what is true, in the format buyers expect
- Delivery, implementation and customer support — where accessibility promises usually come apart
- Ongoing maintenance, monitoring and updates — not regressing after go-live
- Renewal, re-bid and the long-term relationship — when your last submission is read back to you
- Building an internal culture of accessibility — making it survive staff turnover
Written for the people who have to answer
- Sales and bid teams — how to respond without committing to conformance you cannot evidence
- Product and engineering — what a conformance claim actually obliges you to build
- Legal and contracts — the warranty and remedy language agencies are now asking for
- Leadership — where the commercial risk sits if a claim is challenged
Three formats, one purchase
- Interactive web edition — navigate by stage in a browser, no install
- PDF — for circulation and bid libraries
- Editable Word document — adapt the language to your company
Purchase includes all future updates.
